FAQ

1.Q: Are your UGG boots 100% authentic?
A: We only sell the original UGG boots. Don't worry about the quality. We have lots of customers from all over the world. They are very satisfied with our UGG boots.

2.Q: My boots are making my feet turn black. Is this a defect?
A: No. Slight dye transfer may occur with darker-colored sheepskin during first few wears.

3.Q: How do I know if I have the right size?
A: UGG Footwear should be snug, but not uncomfortable. They will give a little small as they mold to your foot, resulting in a comfortable fit.

4.Q: What Payment Methods does www.knittedugg.com accept?
A: www.knittedugg.com uses credit card payments and western union payments.

5.Q: How long will it take to process my return?
A: We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 15days.

6.Q: Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
A: Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.

7.Q: How about the shipping fee?
A: www.knittedugg.com is just face to all over the world. So we just keep one world one price. All shoes free shipping and no tax.

8.Q: Can I contact you by phone?
A: Yes, we are reachable by phone, see contact us page. If you call and reach voicemail, all lines are in use. Please leave a message and we will call you back as soon as possible. It would be helpful to know the reason you are calling. If you are calling about the status of your order, please leave your name, order number if you have it, and phone number. If you are calling to check the availability of a shoe, please let us know which shoes you are interested in.

9.Q: What about delivery time?
A: For packages shipping, all orders may take about 1 week delivery time to your door and also you can track online any time.

10.Q: Can I return my order if I am not satisfied?
A: We only accept return when we sent you a wrong size or style. Meanwhile all the boots should be returned in brand new condition with the original package.

11.Q: My order still says processing after a few days
A: This is normal, once we receive a delivery date your account will be updated with this information so you know when your order will be delivered.